Question 1

How long will it take to receive my order?

Accepted Answer

For UK orders, standalone devices are typically dispatched within 1–2 days and usually arrive within an additional 2–3 days. For bundle orders, dispatch generally takes 2–3 days with delivery in 5–9 days. The longer timeframe for bundles reflects the extra processing required to ensure all components are carefully prepared and delivered together. You'll receive tracking information once your order is on its way, and please note that delivery times may vary slightly during peak periods or due to external factors.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. We offer free international shipping with tracking for all orders above £50. Please see our shipping policy for more details.

Question 3

Where are your products stored and shipped from?

Accepted Answer

Although our products are manufactured overseas, as a UK-based company we keep inventory in trusted UK warehouses. This setup means that standalone devices are often available for quick and efficient shipping within the country when stock permits. For bundles or products with multiple components, predicting demand and planning inventory can be more challenging, which may affect delivery times. Regardless, we work with reliable UK logistics partners and conduct quality control before dispatch, ensuring a high level of customer satisfaction.

Question 4

How do I track my order?

Accepted Answer

To track your order, please enter your order details or tracking number on our tracking page.

Question 5

Are your lenses BB proof?

Accepted Answer

As with most optics, a direct hit with enough power at close range can potentially cause damage. As such, we cannot claim that our lenses are fully BB proof.But here's the important part: Every device is covered by our 12-Month Peace of Mind Warranty, which includes free lens replacement if yours ever gets damaged during normal use. So even in the rare case it does take a hit, we’ve got your back.That said, we've already gone to great lengths to reduce this risk. The Nitesights ELITE, for example, uses ultra-compact lenses (14mm diameter for the main lens and 12mm for the IR lens), which drastically minimises the exposed surface area. This makes lens strikes far less likely during typical recreational play.If you'd like an added layer of physical protection, we also offer a Picatinny rail-mounted shield. To use it, you'll need a compatible rail mount like our 20mm Picatinny Rail Mount to mount the night vision or thermal device behind the shield.

Question 6

A torch is cheaper. Why choose digital night vision?

Accepted Answer

We sometimes hear suggestions to use a torch instead of a digital night vision device, often based on stereotypes about laggy, low-quality digital models and the lower price of a simple torch. However, while torches may be cheaper, they emit clearly visible light that can compromise your stealth.Our digital night vision devices are engineered to deliver exceptional clarity, low latency, and durability. This ensures you benefit from detailed low-light imaging and stealth capabilities that a torch simply cannot match. In the context of airsoft, our device outstrips a torch by providing a discreet, high-performance solution that helps you maintain your tactical edge.In essence, our product is a smart investment for casual play, delivering the performance and reliability needed to excel on the field while overcoming the drawbacks seen in inferior models without spending a fortune.

Question 7

Are your devices analog or digital?

Accepted Answer

Our devices are digital—not analog. They deliver a smooth, responsive experience with virtually no lag at 60fps. This modern digital approach ensures you get high-quality performance ideal for casual nighttime fun, rather than the high-cost, warfare-grade equipment you might see elsewhere.

Question 8

Are there any drawbacks to digital night vision?

Accepted Answer

Our digital night vision devices are designed to deliver exceptional clarity and detail in low light conditions by utilising infrared (IR) illumination. Although this IR illumination enhances your vision, it may occasionally be detected by other systems – both digital and analog. However, this is generally only a concern in specialised or tactical environments and is unlikely to affect casual play.In most airsoft matches, particularly in CQB scenarios, it is rare to encounter opponents using high-end analog night vision equipment. The high cost and risk of damage mean that such equipment is seldom used in casual settings. Even if you do face such gear, it offers a valuable opportunity to refine your tactical skills. Moreover, our digital night vision not only delivers outstanding immediate performance but also represents a smart investment and a welcome upgrade to your arsenal.Unlike many digital night vision devices that are laggy, low quality and constructed from plastic – making them more susceptible to damage – our devices are built to withstand the rigours of play. Many players hesitate to use expensive equipment in casual CQB due to concerns about damaging delicate components such as lenses. Fortunately, our devices come with a 12-month warranty that includes free lens replacement if needed, so you can focus on the game without worry.Ultimately, the slight possibility of detection should not deter you from enjoying the many benefits of a high-performance digital device that combines reliability with exceptional low light and low latency capability.

Question 9

Some enthusiasts say analog is more “authentic.” How do you respond?

Accepted Answer

While analog technology can be appealing to some, it’s important to note that quality analog systems cost significantly more. Our digital approach is intentionally designed for casual, everyday enjoyment, providing a balance of quality and affordability that meets the needs of most users.

Question 10

What is the field of view on your devices?

Accepted Answer

Our devices use a 6mm lens that provides a 60° field of view.We chose this configuration after extensive testing to ensure the viewing experience is both natural and intuitive, especially when moving around. While wider lenses can capture a broader scene, our tests showed that they often caused disorientation during motion.The 60° field of view strikes the perfect balance between broad situational awareness and stable, comfortable use in dynamic environments. This design ensures that our devices deliver a true-to-life perspective without sacrificing clarity or ease of movement.

Question 11

Why did you choose digital technology over analog?

Accepted Answer

We chose digital technology primarily to keep costs down and make night vision accessible for everyday users. While high-end analog systems can cost over £3,000, our digital devices offer an affordable alternative that still delivers a satisfying experience for casual play. Our focus is on providing fun, reliable night vision without the premium price tag.

Question 12

What is 940nm IR and why is it used?

Accepted Answer

940nm IR refers to infrared light with a wavelength of 940 nanometers. We went with this wavelength because of the following tactical applications:Discreet Illumination: 940nm IR is nearly invisible to the naked eye. Only a small red dot is visible, making it ideal for covert operations where you need to enhance visibility without drawing attention.Enhanced Night Vision: It provides effective illumination for sensors, improving image clarity in low-light environments while maintaining stealth.Tactical Advantage: In airsoft and similar scenarios, using 940nm IR helps you see in the dark without alerting opponents, which is critical for maintaining the element of surprise.While 940nm IR might offer slightly lower brightness compared to some shorter wavelengths (e.g. 850nm IR), its stealth benefits make it a preferred choice for tactical gear.

Question 13

Why might your night vision or thermal devices be unsuitable for my needs?

Accepted Answer

Our devices are engineered to deliver a true-to-life, natural viewing experience in low-light and thermal conditions. However, there are a couple of factors you may want to consider:Vision Challenges: If you have presbyopia or other visual impairments, the display might be difficult to read without your corrective lenses. For the best viewing experience, we recommend using your glasses or contacts as you normally would.Magnification Requirements: Our devices offer 1x magnification with a 60° field of view, providing a natural and intuitive perspective. If your work demands significant zoom or enhanced detail for distant subjects, our devices might not fully meet those needs.Despite these considerations, we are confident that our devices stand out as the best in their class, offering an optimal balance of clarity, ease of use, and a true-to-life perspective. If you have any further questions or need personalised advice, please do not hesitate to contact our support team.

Question 14

I'm not convinced you're a UK-based business. How can I be sure?

Accepted Answer

We understand your concerns and take transparency seriously. Here’s how you can verify our UK-based credentials:Registered in the UK: Our company, NITESIGHTS LTD, is fully registered with Companies House—the official government register for UK companies. You can easily verify our registration details online for complete peace of mind.Official UK Address: Our listed UK address is actively used for receiving legal documents, processing returns, and dispatching orders from our local stock, reinforcing our commitment to UK operations.Strong Local Partnerships: We work closely with well-known UK-based partners and are regularly featured in reputable British publications, reinforcing our local presence and our dedication to high standards of business practice.Registered Trademarks: Our trademarks are registered with the UK Intellectual Property Office. Our registered trademark numbers are UK00004075335 and UK00004134236.We encourage you to verify our Companies House registration details and trademark numbers for complete assurance. If you have any further questions, please don’t hesitate to contact our support team. We’re always here to help!

Question 15

Some people call you scammers—how can I be sure you’re legitimate?

Accepted Answer

We know that online shopping often raises red flags—especially when the word "dropshipping" is thrown around, usually implying low-quality products and unreliable delivery. We’ve heard the scepticism, but our business stands apart with a commitment to quality and dependability.We manufacture our products in bulk with a trusted production partner who is legally bound to produce our exclusive designs, and we store our stock in strategically located warehouses including facilities within the UK. This allows us to perform rigorous quality checks and ensure swift, reliable shipping through dependable third‐party logistics providers.Our approach is similar to the methods used by renowned brands such as GoPro, Apple, and many successful Amazon FBA businesses. Moreover, we’ve partnered with respected publication partners like Action Airsoft Magazine, which further demonstrates our credibility and commitment to quality in our field.We encourage prospective customers to review our credentials, customer testimonials, and detailed product information. Our commitment to transparency, accountability, and exceptional customer service is at the heart of everything we do, and we continuously work to prove our legitimacy through the quality of our products and our proven track record.

Question 16

Are you a dropshipping company?

Accepted Answer

We use an inventory‐based fulfilment system. While some people may loosely refer to our approach as “dropshipping,” that term is typically associated with businesses that do not hold any stock and instead sell generic products directly from random suppliers, usually without any quality control or awareness of how the product actually feels in the customer's hands. This often results in extremely long and unreliable delivery times, poor communication, and little accountability. That’s not how we operate.Instead, we manufacture our products in bulk with a trusted production partner that we carefully selected, who is legally bound to produce our exclusive designs with strict quality control clauses. We hold inventory in strategically located warehouses, including facilities within the UK. This system allows us to maintain high quality standards and work with dependable third‐party logistics providers to ensure every order is handled swiftly and accurately.Our approach is similar to the methods used by renowned brands as well as many successful businesses that use models like Amazon FBA. These companies manufacture products in bulk and store them in dedicated warehouses to guarantee fast, reliable delivery and high quality control—ensuring that their customers receive a premium experience.We’re proud to offer reliable shipping, friendly and responsive customer service, and a 12‑month warranty on all our thermal and night vision products because we believe every customer deserves complete confidence in what they buy.As you can see, this is far from being a stereotypical "dropshipping" business, and we take pride in investing and controlling as much of our pipeline as possible. This isn’t the “one by one from China” approach. In addition, most UK standalone orders are dispatched domestically, ensuring a smooth and dependable experience.

Question 17

Can you explain your official address?

Accepted Answer

Our official address is managed by UK Postbox—a trusted professional mail-handling service that we use to handle our UK business communications. While it might not resemble a traditional office, this address is fully registered with Companies House. We use it to securely receive important documents, process returns, and dispatch orders when our UK inventory is available. This practice is similar to how many established e-commerce companies use third-party logistics or fulfilment centres (think of how Amazon handles inventory and shipping) to ensure efficiency and security. Our experience has been excellent, with seamless logistics and no customer complaints. You may verify our registration details on Companies House for complete peace of mind.

Question 18

Where are your products manufactured?

Accepted Answer

While some outdated stereotypes might suggest that manufacturing in China automatically means lower quality, our approach proves otherwise. As a UK-based company, we manufacture our products with a partner carefully selected through a rigorous evaluation process. This is the same approach taken by leading tech brands like Apple, GoPro, and Intel, all of which manufacture high-end products in China while maintaining strict quality standards.We work closely with our manufacturing partner to design and produce items exclusively for our brand, backed by legal contracts that protect our unique designs with quality control clauses. As such, every product also undergoes strict quality control in both the UK and at the time of manufacture, ensuring it meets our exact specifications.

Question 19

I’ve seen comments suggesting your products are just generic Chinese items sold under many names—similar to those on platforms like Temu and AliExpress. How are yours different?

Accepted Answer

Our products are far from generic. We work closely with our manufacturing partner to create designs that are uniquely ours, backed by legal rights and patents, ensuring that any unauthorised reproduction or sale would be illegal. We also enforce strict quality control measures in both the UK and at our manufacturing site to ensure the highest standards.While similar products can be found on platforms like AliExpress or Temu, these sites offer nearly  anything and everything you can imagine. They work with numerous factories and feature countless copies of almost any product, making them an unreliable source. In contrast, our offerings come with a strong warranty and dedicated customer service, along with the assurance of exclusive designs and consistent production standards.Moreover, the outdated idea that “Chinese-made” means low quality is simply not true. Many respected global brands—including Apple, GoPro, and Intel—manufacture their products in China under strict oversight. We apply the same high standards and transparency in our process, ensuring that our products remain both distinctive and reliable.

Question 20

How did you select your manufacturing partner?

Accepted Answer

We underwent a rigorous process to choose our manufacturing partner. This involved receiving numerous sample units and going through multiple design iterations—each step aimed at ensuring our product met the high standards we set. We remained highly critical throughout the process, ensuring that every detail was refined to high standards. Additionally, the legal process to secure our intellectual property and design rights took considerable time, reflecting our commitment to quality and protection of our unique designs. This thorough approach guarantees that our products are not only unique but also consistently high-quality.

Question 21

Do your products come with a warranty, and what does it cover?

Accepted Answer

Yes, all our products are covered by our 12-Month Peace of Mind Warranty. This warranty covers manufacturing defects—including issues with components and workmanship—that affect the operational performance of our devices when used under normal conditions. It applies only to the original, unmodified purchaser’s device. Please note that the warranty does not cover normal wear and tear, accidental damage, misuse, modifications, or issues caused by external factors like floods or fires. If a defect arises, our service team will assess the unit and, if applicable, repair or replace it at our discretion. For complete details, including the claim process and exclusions, please visit our Peace of Mind Warranty page.

Question 22

What materials are used in the construction of your night vision and thermal devices?

Accepted Answer

We use a robust 2mm-thick aluminium for the outer shell of our devices. This material provides excellent durability and a premium feel while remaining lightweight. It’s an ideal choice for everyday rugged use, as it helps protect the sensitive internal components without adding unnecessary bulk.

Question 23

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 24

Can thermal imaging be detected by analog or IR night vision goggles?

Accepted Answer

Thermal imaging operates in a different spectrum—detecting heat rather than light—and isn’t picked up by analog or infrared night vision devices. Traditional NVGs focus on amplifying ambient light or infrared illumination, whereas our thermal systems like the Nitesights TALON detect the heat signatures that are invisible to them.

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